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aaaaaaaaaawwwwwwwwwwwwwwwwwddddddddddddddddddd asdasd ddddddddddddddddddddddddd Chapter 1 1. A manager is a person responsible for the work performance of group members. 2. The term management refers to the process of using organizational resources to achieve organizational objectives through planning, organizing and staffing, leading and controlling. 3. The 3 levels of management are: Top level managers – they are at the top one or two levels in an organization that are empowered to make major decisions affecting the present and future of the organization. Middle level managers – they are neither executives nor first level supervisors, but who serve as a link between the two groups. They conduct most of coordination activities within a firm, and they disseminate information to upper and lower levels. First level managers – they supervise operatives 4. An administrator is a manager who works in a public or nonprofit organization rather than in a business firm. An entrepreneur is a person who founds and operates innovative business. A small business owner is an individual who owns and operates a small business. A team leader is a manager who coordinates the work of a small group of people, while acting as a facilitator and catalyst. 5. Managerial resources are divided into: Human resources – the people needed to get the job done. Financial resources – the money the manager and the organization use to reach organization goals. Physical resources – a firm’s tangible goods and real estate including raw materials, office space, production equipment, offices and vehicles. Informative resources – the data that the manager and the organization use to get the job done. 6. The four functions of management are: Planning – involves setting goals and figuring out ways of reaching them. Decision making is usually a component of planning, because choices have to be made in the process of finalizing plans. Organizing and Staffing – this is the process of making sure the necessary human and physical resources are available to carry out a plan and achieve organizational goals. The staffing function ensures the availability of necessary human resources to achieve organizational goals. Leading – this means influencing others to achieve organizational objectives. It involves energizing, directing, persuading others and creating a vision. Involves interpersonal processes as well. Controlling – involves comparing actual performance to predetermined standard. A secondary aspect of controlling is determining whether the original plan needs revision, given the realities of the day. 7. The 5 skills needed by effective managers are: Technical skill – involves an understanding of and proficiency in a specific activity that involves methods, process or techniques.