... Overview of the Organization
(an overview of the organization - its structure, products, and major business processes for sales, marketing, and order processing)
Healthlite Yogurt Company is dedicated to the production and commercialization of yogurts and other related health products. ... Analysis of Healthlite Problems
(an analysis of Healthlite’s problems: What are Healthlite’s problems? How are these problems related to existing business processes and systems? ... )
The company has essentially three major problems: 1 - outdated business processes/culture, 2 - outdated IT infrastructure, and 3- Inefficient Strategic Management of growth and culture. ... Given the perishable nature of yogurt, a fresh food product, inefficiencies increase operating costs and impact customer satisfaction. ... 5MM lack of timely and accurate information without integrated systems and business processes result in inaccuracies that are material to the business and may severely impact operations. ...
· Conservative nature of management and rapid growth of the company contribute to business processes and information systems inefficiencies that have negatively impacted operations. ... Management’s Plan
(an overall management plan for improving Healthlite’s business and system situation. ... )
q Change Management Program – the organization needs to establish a formal change management process to institute continuous process improvement while managing cultural changes required to transform Healthlite to support it’s business goals, improved operations, redefined business processes and the new roles of employees across the organization. ...
q Define new cultural objective, corporate values and new business processes that support the new organization vision and structure. ...
q Business Intelligence Portals to support management and operational decisions. ... 4-6 Months
q Selection and Implementation of an Integrated Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM) and Business Intelligence software suite. Integrating and supporting all major business processes across the organization. 3 months – 18 months
q Reduction or redeployment of head count supporting manual processes to more value added activities supporting business growth and customer satisfaction. On Going, based on continuous process and business change. ... Major Changes in Business Processes
(Identification of the major changes in business processes required to achieve your plan. ... This will allow Healthlite to improve levels of service and demand fulfillment in a timely and customer loyalty fostering manner.
Daily Business Analytics/Strategic Planning Processes: Role Based Business Intelligence web based portal to provide employees data access and role based Key Performance Indicators (KPI’s) at each point of the organization to drive decision-making and actionable information to improve operations. ... New Technology Components
(Identification of the mayor new technology components of your plan that are required to support the new business processes.
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