“Organizational Behavior Skills Importance- Tech and Soft Skills"”
Organizational Behavior Importance
Organizational Behavior (QB), as Robbins (2002) defines is a field of study that investigates the impact the individuals, groups, and structure have on behavior within the organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness. OB is concerned with the study of what people do in an organization and how their behavior affects the performance of the organization. Organization is a coordinated social unit, composed of people that function on a continuous basis to achieve common set of goals. Effective employee’s communication is a critical skill in meeting organization goals. Communication has two components: technical and soft skill. Soft skill should complement employee’s technical skill. ... On average in my 8-hour shift daily, I take 45 calls from customers who have different of skills and exposure to computers. ... In my organization quality of service and customer retention is key to organization growth. ... After our hiring, I was given two weeks of intense training/certified in understanding customer’s problems, developing the necessary soft communication skills for resolving the issue, recording the call and effective resolution a in proper format and time and giving the “Case Identification Number” for future reference and call back. It takes an average sixteen months to retain a customer before my organization generates any profit from the account. ... My job requires not only excellent technical knowledge but also good communication skills and teamwork. Because of the stress and skills level required employee’s turnover is high in my organization. ...
I challenge my work everyday, take diligent notes and test new technology and learning skills. ... The key areas I view organization-behavior importance are:
Firstly, working together with my team leadership helps to build a positive employee work environment. ...
Schools and colleges generally develop us with good technical skills. ... In most organization today too much emphasis is placed on technical skills. The so-called “soft skills” like teamwork, leadership, negotiation, and communication skills are important as well are not given much importance.
Maximizing the workplace efficacy of new and existing ‘knowledge workers’ often demands a co-requisite set of ‘performance skills’ to complement technical expertise. Following self-assessment individuals for only those elements that address identified soft skill and acculturation gaps from the following Soft Skill module:
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