To fulfill the course requirements of this class I am required to write an evaluation of the existing organizational structure and communication process as well as make recommendations based off of the results of that analysis to a company I have worked for or are currently working for. I have chosen to evaluate my current employer of one and a half years T-Mobile, for recommendations on a better working environment. Topics that are discussed and expanded upon include: information about T-Mobile and my job, the communication process, announcements and who is in charge of making them, crisis control, corporate culture, and the recommendations I would make to T-Mobile as a company.
I am currently employed as a Financial Services Representative of T-Mobile and I am responsible for handling incoming calls regarding customer accounts. ...
John Stanton originally founded T-Mobile under the Western Wireless Corp. ... In 1999, after rapidly expanding his business and acquiring a few major mobile service companies, he merged everything under one name “VoiceStream. ... VoiceStream was then acquisitioned by T-Mobile, a Germany based company. The official launch of the T-Mobile name across the United States occurred in September of 2002 with the completion of the transition, and T-mobile has been growing at a very steady rate both in the U. ... They now boast having over 10 million customers, and that they are the only international mobile service provider with coverage on both sides of the Atlantic ocean using a single digital technology standard. (tmobile website reference)
T-Mobile operates their service on an all-digital, nationwide wireless network with the widely used, globally accepted GSM (Global System for Mobile Communications) technology. ... The business philosophy T-Mobile uses when serving their customers is as follows: “To provide customers with the best overall value in their wireless service. Through T-Mobiles GET MORE® service offerings, customers get more features, more service and more minutes, enabling them to enjoy the benefits of mobile communications to Get More From Life®.” (tmobile website reference) The rest of this paper will be determining whether or not when servicing customers this philosophy is being upheld, by looking internally at the organizational communication processes used within.
T-Mobile’s communication system seems to be in pretty good working condition, and with the ever-changing technologies and systems out there today they are very wise in doing so. As with the technology that are ever changing, so are T-Mobile’s company policies and procedures. T-Mobile does supply its representatives with the appropriate tools to communicate effectively and be up to date with the changes taking effect on a daily basis. ... ” Streamline contains every one of T-Mobile’s policies and procedures. ...
T-Mobile has a form of an MBO where company goals are communicated from the top down and back up through the ranks. ...
The Human Resources department within T-Mobile has a pretty strong presence in the organization. ... Never before in a job with as many people at it as T-Mobile have I seen a person have such a personal relationship with every one of his subordinates.
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