... 1 Introduction
During the enquiry into the Kings Cross Fire Desmond Fennel highlighted communications as one of the main contributory factors for the disaster, stating
“I was left with the clear impression that opportunities to pass vital information between the services was missed. ...
(Fennell D, 1988 Pages 82 & 83)
This chapter examines the overall concept of communication during a disaster or civil emergency, physical communications systems within the channel tunnel system, the Inter Agency Communications Project (Intacom) and the arrangements for dealing with Media and Public Information in an emergency
8.2 Communicating in a Disaster
There have been many studies into disaster, what has not been covered in great depth however is the subject of emergency communication. ... 1 Communication of the initial alert
In the majority of emergencies information of a disaster is received by the emergency services from a member of the public to the emergency services controls, there may in fact be many calls depending upon the scale of the incident. ... 2 The Informant must be believed
There are in reality many hoax calls to the emergency services reporting disaster and major incidents, this is the reality of life. ... Clear instructions given to the informant could prevent an incident becoming a disaster or catastrophe. ... Systems put in place by Eurotunnel and the emergency services for alerting and communicating during an emergency in the tunnel have used these experiences to again attempt to “plan out” problems. ... Both the physical systems and way of communicating within the channel tunnel have been designed with this problem in mind and are described in detail later in this chapter. ... 3 Communicating in the Channel Tunnel Environment
In light of this and the recommendations of Desmond Fennel it is vital in any incident or disaster within the channel tunnel that effective communications are established and maintained.
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