FAB Sweets Limited is a manufacturer of high quality sweets. ...
Background to the Case
The department (hereafter called "HB") produces and packs over 40 lines of hard-boiled sweets on a batch-production system. ... Management believed this was necessary to stop the sweets from sweating (thus sticking to their wrappers) during storage. ... The batch, which by now is quite cool, is then extruded through a machine which cuts it into sweets of individual size. ... In practice, production levels were the number of batches of sweets processed, and efficiency was the ratio of batches produced to hours used by direct labour. ... Buffer stocks were not possible in production because the sweets needed processing before they cooled down. ...
The equivalent pressure on the packing supervisor was to pack the sweets efficiently. ... Because of the insular perspective adopted by the production supervisor (in rational support of his own targets), her approaches were usually ignored (“Its my job to produce sweets”), and the resulting intersupervisory conflict took up much of the departmental managers time. ...
Finally, production problems throughout the factory were created by seasonal peaks and troughs in the market demand for sweets.
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