west indies yacht club resort
CASE STUDY THE WEST INDIES YACHT CLUB RESORT : WHEN CULTURES COLLIDE INTRODUCTION The Management of the West Indies Yacht Club Resort was facing various key problems namely: High Expatriate Turnover Increasing Guest Complaints Deteriorating Level of Service Increasing Level of tension between Expatriates and Local Staffs Lack of Staff Motivation GRASP OF THE RESORT’S PRESENT SITUATION The West Indies Yacht Club Resort is located in the British Virgin Islands. Fact sheet information of the Resort: 55 Individual Bungalows 40 Rooms 2 Restaurants 1 Swimming Pool 1 Fuel Dock Beach Scuba Diving Services Water Sports The Resort is considered as one of the best tropical resort in the world.