THE WEST INDIES YACHT CLUB RESORT : WHEN CULTURES COLLIDE
INTRODUCTION
The Management of the West Indies Yacht Club Resort was facing various key problems namely:
High Expatriate Turnover
Increasing Guest Complaints
Deteriorating Level of Service
Increasing Level of tension between Expatriates and Local Staffs
Lack of Staff Motivation
GRASP OF THE RESORT’S PRESENT SITUATION
The West Indies Yacht Club Resort is located in the British Virgin Islands.
Fact sheet information of the Resort:
55 Individual Bungalows
40 Rooms
2 Restaurants
1 Swimming Pool
1 Fuel Dock
Beach
Scuba Diving Services
Water Sports
The Resort is considered as one of the best tropical resort in the world.
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