Malcolm Baldrige National Quality Award Criteria A Measure for Performance Excellence
The Malcolm Baldrige National Quality Award Criteria A Measure for Performance Excellence Introduction In today’s business environment, if you are standing still, you are falling behind. ... Many organizations have found great success in using the Baldrige Criteria for Performance Excellence as a tool to start improving openness and communication in their workplace and to set the standards for Total Quality Management within the organization. Methodology My choice of topics for this paper came out of a curiosity of what techniques and strategies are important for the concept of Total Quality Management. ... I was drawn to the Baldrige Award because of some training materials I received at work from the Hilton Hotel Organization. I have investigated their methods and discovered they have achieved the Award. I downloaded a copy of the Act of Congress relating to the award. I looked at the websites for the National Institute of Standards and Technology and downloaded various publications relating to the Baldrige National Quality Program. ... I narrowed my topic to the Baldrige Criteria because any type of organization can use it as a measure for performance excellence. Information The Malcolm Baldrige National Quality Award is an annual award administered by the U. ... Commerce Department’s National Institute of Standards and Technology. ... companies for business excellence and quality achievement. The Malcolm Baldrige National Quality Improvement Act of 1987 was established to facilitate the evolution of American quality improvement efforts. ... government looked for and developed an award program, under former Secretary of Commerce, Malcolm Baldrige that would focus on American companies that were successful in competing in quality areas. ... Industry experts, academic experts and quality practitioners developed the specifics of criteria, process and scoring. The criteria they developed are strategies used by many companies engaged in the long-term process of Total Quality Management. The Malcolm Baldrige National Quality Award Criteria have become the basis for making Awards and for giving feedback to the applicants of the Award.