Arlie Russell Hochschild identifies, questions, and analyses the commercialization of human feeling in her book, The Managed Heart. ... ” (Managed Heart Questionnaires) It is interesting that this time factor is so often noted and given such importance. ... ” (MHQ) Several mentioned, “The customer is always right,” slogan that all consumers know by heart. ...
Hochschild gives great insight into the commercialization of human feeling in her book, The Managed Heart. ... Twenty years later, a new generation adds their own insight to emotional labor and “The Managed Heart.
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