Dealing with Management Discrepancies
... Non-compliance of this was not punished as management did not want to lose experienced staff faster than they were. ... The team will feel more confident in dealing with these procedures with practice and inter-relationships will improve due to common goals being achieved. ... A fast fix solution is not applicable because they are very clear on the quality expectations of management, adequate resources are available to ensure quality and their performance quality is monitored. ... This makes the team morale higher, as no one is made to feel although they are working more or less than others, and management have a system where they can account for periods off the phone, so that forecasters can make allowances for this in the future.