Deming
Deming believed that quality must be the foundation of everything that businesses do. A consistent theme in Deming’s work has been the reluctance of managers to accept that theirs is the key role in changing process and driving the improvement in quality. Deming believed that organizations should be more responsive, more democratic and less wasteful. Deming’s ideas challenged past beliefs and legacies and started a revolution in a new wave of management. A principle of Deming Management is quality. ... Another principle of Deming Management is to focus on the customer. ... Deming Management scorns U. ... Deming Management urges mangers to treat employees as the inside customer, unlike where Frederick Taylor treated the employer/management relationship based on an “economical man.